Refund and Returns Policy
Return & Exchange Policy
At Iburs, your satisfaction is our top priority. If something isn’t quite right, we’re here to make it right with a straightforward return and exchange process.
Eligibility
- Countries: Returns and exchanges are accepted exclusively for customers within the United States.
- Product Condition: Items must be either new or slightly used. This includes products that may have been minimally opened or tested.
- Eligible Products: Both defective and non-defective items qualify for returns.
Return Window
- You have 90 days from the date of purchase to initiate a return or exchange.
How to Return or Exchange
- Initiate Your Return: Contact our support team at contact@iburs.com or call us at +1 (251) 354-4638 to begin the process.
- Shipping Method: Returns are handled by mail. We’ll provide instructions for returning your item to our facility.
- Shipping Costs: Customers are responsible for covering the cost of return shipping.
Refunds & Processing
- Processing Time: Refunds are typically processed within 2 business days of receiving your returned item.
- Currency: All refunds and exchanges are processed in USD (United States Dollar).
No Hidden Fees
- Restocking Fees: We do not charge any restocking fees, ensuring your experience remains hassle-free.
Additional Notes
- This policy applies to standard circumstances. Occasionally, external factors (e.g., holidays, carrier delays) may affect timelines.
- Always pack your items securely to prevent damage during transit.
- If you’re unsure about the return process or have questions, feel free to reach out to us.
Contact Us
- Address: 1625 State Road 436, Winter Park, Florida 32792, United States
- Email: contact@iburs.com
- Phone: +1 (251) 354-4638
Thank you for choosing Iburs! We’re here to ensure your experience is smooth and enjoyable.